Shipping policy
This Shipping Policy applies to all orders placed on the JACK WILSON Shopify store. Please read it carefully before placing your order to understand our shipping guidelines and responsibilities.
1. Order Processing & Dispatch
All orders are prepared and dispatched within 1–3 business days (excluding public holidays in New Zealand) from the date of payment confirmation. Our team works efficiently to ensure your apparel items are packed carefully and shipped out promptly, minimizing your waiting time.
2. International Shipping & Delivery Time
We offer standard international shipping to most countries and regions worldwide. Standard international delivery typically takes 7–14 days from the date of dispatch, and delivery times may vary depending on the destination, local customs clearance processes, and shipping carrier schedules. For urgent orders, you can select the rush shipping option at checkout, which will shorten the delivery time (specific timelines will be displayed at checkout).
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time at checkout based on the total weight of your order and the destination country/region. The exact shipping cost will be clearly displayed on the checkout page before you complete your payment—we guarantee no hidden fees, surcharges, or additional costs will be added after your order is confirmed.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the customs authorities of your destination country/region. These charges are determined solely by local customs regulations and are the sole responsibility of the order recipient. JACK WILSON has no control over these fees and cannot predict their amount. We recommend checking your country’s customs regulations before placing an order to avoid unexpected costs.
5. Packaging & Shipping Protection
To ensure your apparel items arrive in perfect condition, we use high-strength, shockproof packaging materials for all shipments, protecting your items from damage, wrinkles, and moisture during transit. For high-value orders, we offer optional shipping insurance at checkout, which covers loss, theft, or damage to your package during transit for added peace of mind.
6. Delivery Inspection & After-Sales Service
Upon receiving your package, please inspect the outer packaging before signing for delivery. If you notice damage, leakage, severe deformation, or signs of tampering, take clear photos as evidence, refuse to sign, and contact our customer support team immediately. If you sign for the package without inspection, JACK WILSON will not be held responsible for any damage to the items inside.
If you discover product defects (such as manufacturing flaws, incorrect items, or missing parts) after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange a return, exchange, or other appropriate solutions in accordance with our 30-day return policy. We reserve the right to reject any claims for defects not reported within the 48-hour window or caused by improper use, accidental damage, or normal wear and tear.
7. Customer Support
If you have any questions about shipping, customs, delivery status, or this Shipping Policy, our customer support team is available to assist you. You can reach us via email
Thank you for choosing JACK WILSON! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for our customers.